Quality Delegation Services Part of the CAQA group

Third party arrangements · a Quality Agency service

You can delegate the delivery. You cannot delegate the responsibility, and the regulator will come to you.

Third party and delegation agreements, and the oversight an RTO must keep when someone else delivers on its behalf.

IWhat it is

Third party arrangements.

Third party and delegation agreements, and the oversight an RTO must keep when someone else delivers on its behalf. We work with the organisation you actually are, not the one the policy manual describes, because the gap between those two is usually where the problem lives.

IIWhat is included

Three things, done properly.

i

Agreements

Third party agreements that state who does what, and that match what actually happens.

ii

Oversight

Monitoring that would detect a problem at the partner before the regulator does.

iii

Notification

Meeting the obligation to tell the regulator about third party arrangements, correctly and on time.

IIIWhat goes wrong

The two failures we see most.

Neither of these is exotic. Both are common enough that it is worth checking your own arrangements against them before anyone else does.

An agreement that does not match practice

A contract describing oversight that nobody performs is evidence against you, not for you.

No visibility of partner assessment

If you cannot see the assessment judgements made in your name, you cannot stand behind the certificates you issue.

Start a conversation.

Tell us what has happened, or what you think is about to. Either is a reasonable place to start.